Boston Market

Reviews about Boston Market

• 2 / 5

  By Delonda C
  The below review was 5 months ago; the last time I was here. My husband comes more and each time he comes which is between 4-6pm dinner hours, they are always out of stuff. Today I tried to see if things improved but nope. They were out of pot pies. 25 minute wait. They had no meat loaf; 15 minutes wait. All the sudes were skimpy and customers in line were complaining. A female management came out, and wheb asked (by some lady) why they never have enough stuff out for dinner all she coukd say was. That's just how we do it. Well if they way you are doing it is not good enough for the customers don't you think a proactive thing to do would be at least consider doing something different? Poor customer service.
  
  This review should really be a 4 or higher. Unfortunately they have gone down. And I'm only doing this review because of today's experience. Went in to get the family food. Already knew what they wanted. Family meal for 4 and they wanted the Apple preserves as one of the side. I was told they were out. This will be maybe the 4th time on a weekly basis and I've been told that they were out. I don't understand why they would be out knowing people want it. Make it available. Second issue was I specifically wanted a pot pie. And once again I was told that they were out. Mind you this is dinner time approximately 5 p.m. so why would you not have enough food for dinner. Lastly I almost walked out without them giving me the gravy with my mashed potatoes. Not to mention the corn bread had little burnt Speckles on them when I got home. I don't know who manages this place but they should know better than running out of food or anything. If it wasn't for this thing they would easily be a four or five star because the food is good.
  July 31, 2016
• 3 / 5

  By Anonym Ous
  The food is usually good but the overall experience isnt worth more than 3 stars. I don't remember the last time I went here and they weren't out of at least one thing I wanted. They're always running out of sides, maybe they should make more if the amount they currently make clearly isn't enough to meet the demand of the customers.
  
  Last time, they were out of meatloaf and turkey. Time before that, they were out of cornbread. So there were at least 6 of us who had paid for and received our food, but were just standing around waiting for cornbread. By the time I got the cornbread, the rest of my food wasn't even hot. I heard multiple customers complaining about how it's ridiculous, and they're always out of something. A couple people said they wouldn't be back.
  
  One time they were out of mashed potatoes and said they wouldn't have anymore for the rest of the night (it was only 6 pm). One time I ordered creamed spinach and there wasn't enough left to fill my container. So I ended up with a little over half a container of spinach. So now I just don't order a specific side if it looks like there's not enough of it left to fill an entire order.
  
  Then there's the wait time. I usually stand in line for at least 30 minutes, sometimes longer than that. It's really frustrating when you stand in line that long......Then when you get up to the front of the line, they don't even have what you wanted to order. You don't really want to leave with nothing, because you've wasted 30+ minutes in line. They would probably do way more business if they could get it together. I don't go nearly as much as I would because I don't want to wait 30+ minutes, only to have to order something other than what I originally wanted. In theory, it shouldn't take that long to get customers through the line when most of the food is already prepared. Something needs to change.
  June 25, 2016
• 5 / 5

  By Phil Miecz
  Come here often. Food is always great! Nice staff too.
  June 23, 2016